In our previous article we discussed 5 ways to know if you have good CSR’s working for your agency. We discussed how CSR’s can play a very important role in helping the agency retain the best and most profitable policyholders for your agency. Facts About Your CSR Team: Your CSR’s are the front line leaders Read more..
How Would Clients Rate Insurance Customer Service from Your Insurance Agency? I’m not sure anyone would disagree that good insurance customer service increases your retention ratio. What are the 5 signs that you have good CSR’s working for your agency? Number 1 – You have better than average retention. If your retention rates are 90% or above Read more..
Why Good Insurance Customer Service Matter in Today’s Environment? In simple terms it helps you as an agency owner to keep more of your clients! We all know that it’s far more profitable to keep an existing client relationship in most cases then to develop a new one. Yet we see a tendency from direct Read more..